Honestly, I wanted to like this place. We were starting our kitchen cabinetry journey and learned a lot from our conversation with Ron. Imagine all the accessories you ever saw on Pinterest and it's here in the showroom. We spent an hour talking about cabinets and thought we were in good hands. I sincerely enjoyed our conversation! However... following our appointment, we emailed our kitchen layout and appliances to Ron. No response. Followed up 3 days later and CC'd their general email address. No response. I was giving them the benefit of doubt that maybe something wasn't working. Followed up again once more 7 days after the original email. No. Response. Not a yes, not a no. Just silence. I get it that there's probably a lot of remodeling happening right now but I'd appreciate and expect a response from an established business, even if it's a "we have too long of a backlog right now and can't take on more projects." My partner's mom got her cabinets from here 25 years ago and I expect better. That's unfortunate. We'll spend our money elsewhere.
I used Gilmans for a remodel of an out of date master bathroom in our condo in San Francisco, replacing everything in it, but especially changing out a tub for a walk-in shower. Key to our decision to us them was that our primary residence is 200 miles away so we would be monitoring the project remotely. I was attracted to their range of services, including a project portal, project supervisor, design consultant, and project photos, as well as the quality of their work (viewing past reviews and project pictures). While their quote was higher than most, I was not at all disappointed in the outcome, especially the tile work which was tricky to install since the tiles chosen for the shower wall were small triangles of different 3-D surfaces. I would highly recommend them and thoroughly enjoyed working with Trisha and Rick P.
Great service. I had professional technicians install the solar panels, and A/C. These guys are the best company for solar Sale representative ,very professional and honest.I recommend anyone that needs solar installed. Great job Gilmans Kitchens and Baths !!
Maybe it is complacency or the high demand for contractors in SF. But they don't accept credit cards online or over the phone. They have difficulty making commitments and estimating timelines. And the prices are likely much higher than others, but they don't offer service to off-set those costs. I won't be using them again. Though our cabinets do look nice though here is a photo from when we had another installer put them in and he found that the pulls that had been ordered did not fit. They were supposed to be installed by Gilman and they failed to show up. This is just basic stuff. Come when you say you'll come, order the correct materials, and make it simple to pay for them. In all categories Gilman's failed. I thought I was paying more for good service and a simple job. I paid more for a major headache.
It is without hesitation that I endorse Gilmans Kitchens & Baths San Francisco. As a business professional, specific to the Kitchen & Bath industry, I’ve had the opportunity to work directly with Larry as well as his team of creative professionals. Throughout my interactions, I’ve found them to be knowledgeable, professional & courteous. As a business owner, it has been a pleasure to work alongside a group of individuals who value a strong commitment to both their client’s needs as well as those they partner with. Eric Blair | Principal Optima Sales Group
San francisco, California, 94124
info@gilmanskb.com